• Orders are normally dispatched within a few days.
  • While all care is taken, any errors or omissions in product details are unintentional.

Shipping

We use a range of NZ couriers, depending on which is best for the job, so that you can be assured your gear is in good hands. Orders are dispatched from our premises in Featherstone.

You can use Shopping Cart for shipping calculations.

Regular / Parcel Post
Estimated delivery time: 2 – 5 business days.

Express Post
Estimated delivery time:  next business day.

Plus Sized Items

Plus sized items, such as dundun will be sent via courier or Main freight. These special items need special attention; we’ll work out the cheapest courier option for your location. Email us for inquiries.

FAQs

WHAT ARE THE ONLINE SHOP SUPPORT HOURS?

Our  team is available to take online enquires Monday through Friday 11am to 7pm. Alternatively, you can email us and we’ll reply as soon as possible.

CAN YOU LET ME KNOW WHEN A PARTICULAR ITEM I’M AFTER IS BACK IN STOCK?

Yes! let us know which item you are after, and we’ll get in touch as soon as it is back in stock. If there are no matching items in our inventory, feel free to contact us to see how we can help.

CAN I CHANGE MY ORDER?

In the event that you need to change or cancel an order, please email us immediately info@africandrumming.co.nz with your request. If your order has not been packed for shipment, we will do everything possible to make the changes you request. Our goal is to fully process your order ASAP, so changes may not be possible.

WHEN WILL I RECEIVE MY ORDER?

We ship regularly with orders usually dispatched twice per week. You’ll have the option of choosing either Express Post (usually next day delivery) or Standard Post.

CAN I RETURN MY ORDER?

Please refer to our Returns Policy for details.

WHAT IF MY ORDER IS DAMAGED WHEN IT ARRIVES?

Please email us immediately info@africandrumming.co.nz

DISCOUNTS

DO YOU HAVE DISCOUNTS FOR EDUCATIONAL INSTITUTIONS AND ACCEPT PURCHASE ORDERS?

Yes we do. Contact us to receive our Schools and Community catalogue, or for a tailored quote for your organisation.

DO YOU SELL GIFT VOUCHERS?

Yes, they can be bought Online and in store.

WARRANTY

WHAT IS YOUR WARRANTY ON ITEMS?

Visit our warranty page.

All of our African hand drums are covered under our 5 Month Graduated Warranty – this includes all djembes, dunun and kpalago.

What Isn’t Covered?

What is not covered under warranty? Breakage caused by irresponsible use or accidental damage caused by the customer (like an axe through the hide or dropping from height).

We reserve the right of discretion when assessing the condition of returned drums.

The African Drumming Guarantee.

Drumming is our passion. We value the drums we craft and the customers who buy them – it’s what our business is centred around.

Beyond our warranty, we’re only happy when you’re happy. If there is anything amiss with your drum then we are only a call or an email away.
We can always make it right!

STORE & SHOWROOM

I SAW AN ITEM ONLINE. CAN I VISIT THE STORE TO TRY IT OUT?

Yes you can! We are located at Featherstone. Just call ahead to arrange a time that suits and we would be more than happy to assist you.