We want to make sure that you are absolutely happy with your purchase.
We pride ourselves in ensuring the high quality of our products, and will repair, exchange or refund a faulty product when:
- The product has not been misused, physically damaged or neglected
- You have proof of purchase.
We will assess the condition of returned items before providing a repair, exchange or refund.
Products must be returned to us in an unused (as they were purchased) state.
Change of Mind Returns
If you’ve changed your mind about a purchase, we can offer a refund or a credit note when:
- You return the item within 14 days of purchase for musical instruments, or within 21 days for all other items.
- The item is not an instrument played by the mouth, a DVD, or a gift voucher.
- The item must be in a new and unused condition and has not been misused, physically damaged or neglected
- You have proof of purchase;
Please Note:
- Sale and second grade products are not eligible for a refund or exchange (except if faults are apparent)
- The purchase price will be refunded to you, excluding the full delivery costs incurred by African Drumming. Any bank/ PayPal fees will also be deducted from your refund.
- Customers will cover all return delivery costs, and postage charges on your original order are non-refundable. Please note that African Drumming is not responsible for returned items that are lost in transit.
Online Returns
If you would like to return an online order, please email us first (info@africandrumming.co.nz) – we are known for our quick replies!
