- Orders are normally dispatched within a few days.
- While all care is taken, any errors or omissions in product details are unintentional.
Shipping
We use a range of NZ couriers, depending on which is best for the job, so that you can be assured your gear is in good hands. Orders are dispatched from our premises in Featherston.
You can use Shopping Cart for shipping calculations.
Regular / Parcel Post
Estimated delivery time: 2 – 5 business days from dispatch.
Express Post
Estimated delivery time: next business day from dispatch.
Plus Sized Items
Plus sized items, such as dundun will be sent via courier or Main freight. These special items need special attention; we’ll work out the cheapest courier option for your location. Email us for inquiries.
FAQs
WHO DO I CONTACT IF I HAVE PRODUCT QUESTIONS?
Tulletha is based in NZ, she handles the orders, shipping and supports customer care. If you would like to speak with Tulletha directly, she is contactable by text or phone, 028 474 1123, during the below hours:
♪ Monday, Thursday & Friday: 10am-5pm
♪ Tuesday & Wednesday: 3.30pm-5pm
We’re known for our quick replies and between us we’ve got your questions covered!
DO YOU HAVE A SHOP, AND CAN I TRY OUT THE INSTRUMENTS?
While we don’t operate a traditional storefront, we do hold stock in Featherston (Wairapa, North Island) and yes you can try out the instruments!
Please book an appointment time in advance with Tulletha. Please note, not all instruments are kept in New Zealand (for example the handpan and some darbukas). Tulletha is contactable via email: nzafricandrumming@gmail.com or text: 028 474 1123.
CAN YOU LET ME KNOW WHEN A PARTICULAR ITEM I’M AFTER IS BACK IN STOCK?
Yes! Let us know which item you are after, and we’ll get in touch as soon as it is back in stock. If there are no matching items in our inventory, feel free to contact us to see how we can help.
I CAN SEE TWO AFRICAN DRUMMING PAGES ONLINE?
That’s correct! Our founding headquarters is based in Australia. They have a great team running their main shop and events from there, as well as supplying the NZ community with all the goods!
To stay in the loop with local events, products, and education made just for our NZ community follow our African Drumming NZ Facebook and Instagram profiles.
CAN I CHANGE MY ORDER?
In the event that you need to change or cancel an order, please email us immediately info@africandrumming.co.nz with your request. If your order has not been packed for shipment, we will do everything possible to make the changes you request. Our goal is to fully process your order ASAP, so changes may not be possible.
WHEN WILL I RECEIVE MY ORDER?
We ship regularly with orders usually dispatched three times per week. You’ll have the option of choosing either Express Post (usually next day delivery) or Standard Post. Need your order dispatched ASAP? Email us at info@africandrumming.co.nz and we’ll our best to make it happen!
CAN I RETURN MY ORDER?
Please refer to our Returns Policy for details.
WHAT IF MY ORDER IS DAMAGED WHEN IT ARRIVES?
Please email us immediately info@africandrumming.co.nz
DISCOUNTS
DO YOU HAVE DISCOUNTS FOR EDUCATIONAL INSTITUTIONS AND ACCEPT PURCHASE ORDERS?
Yes we do. Contact us to receive our Schools and Community catalogue, or for a tailored quote for your organisation.
DO YOU SELL GIFT VOUCHERS?
Yes, they can be bought Online.
WARRANTY
WHAT IS YOUR WARRANTY ON ITEMS?
Visit our warranty page.
All of our African hand drums are covered under our 5 Month Graduated Warranty – this includes all djembes, dunun and kpalago.
What Isn’t Covered?
What is not covered under warranty? Breakage caused by irresponsible use or accidental damage caused by the customer (like an axe through the hide or dropping from height).
We reserve the right of discretion when assessing the condition of returned drums.
The African Drumming Guarantee.
Drumming is our passion. We value the drums we craft and the customers who buy them – it’s what our business is centred around.
Beyond our warranty, we’re only happy when you’re happy. If there is anything amiss with your drum then we are only a call or an email away.
We can always make it right!
